Terms & Conditions - Garden Tour E-Vouchers

Champagne Tea Tour e-Voucher Terms and Conditions

These terms and conditions apply to vouchers issued by A.G. Carrick Limited trading as ‘Highgrove’ (“us”, “we”, “our”).  Please read these terms and conditions as they tell you how you can use your vouchers.    

The voucher entitles the holder to exchange it for one admission for a Champagne Tea Tour, to be booked online. The Champagne Tea Tour is described on our website.

If you or we subsequently cancel your booking in accordance with our terms and conditions for ticket sales, a voucher will be issued to confirm your entitlement to rebook.

2024 Champagne Tea Tour e-vouchers have now expired.
2025 Champagne Tea Tour e-vouchers expire on 31st August 2025.

The voucher has no cash redemption value and cannot be refunded. No refunds will be given on expiry.  It cannot be replaced if lost or stolen so please look after it carefully and treat it as cash. 

Vouchers may not be resold or transferred to a third party as part of a promotion or competition however you may give them as a gift. If there are any queries about the voucher, the original purchaser must contact us and not the gift recipient. We may cancel a voucher without payment of a refund where these terms have been breached.

Vouchers are not protected, and in the unlikely event that we become insolvent, you may not be able to use the voucher or receive a return of your funds.

Highgrove Gardens Multi-Use Garden Tour E-Voucher 2025 Terms and Conditions

Validity: This e-voucher is valid for bookings made between 3rd March 2025 and 17th September 2025. The final date for Garden Tour visits using this voucher is 17th September 2025.

Booking: Garden Tour bookings can be made online from 3rd March 2025. Pre-booking a specific date and time slot is essential and must be completed before arrival at the Highgrove Estate. Entry to the Gardens will be refused without a pre-booked ticket.
Usage: This e-voucher entitles the holder to book a maximum of three standard Garden Tours. Tours operate between April and September 2025 (inclusive).

Garden Tour Tickets: This e-voucher does not grant automatic admission to Highgrove Gardens. It provides access to book individual Garden Tour tickets. Each Garden Tour visit requires a separate, timed, and dated ticket, which must be booked in advance online.

Redemption: To book your Garden Tour ticket, you must apply the unique Multi-Use e-voucher code at the online checkout when prompted. Failure to apply the voucher code may result in you being charged the full price of the ticket.

No Direct Admission: Multi-Use e-vouchers do not provide direct access to Highgrove Gardens. You must book a separate Garden Tour ticket using your voucher code.

Availability: Garden Tour availability is subject to capacity. Booking in advance is essential, especially during peak season. Highgrove Gardens cannot guarantee availability for all desired dates and times.

Non-Transferable: This e-Voucher is non-transferable and cannot be exchanged for cash.
Lost or Stolen Vouchers: Lost or stolen e-vouchers will not be replaced. Keep your voucher code secure.

Amendments: Highgrove Gardens reserves the right to amend these Terms and Conditions at any time without prior notice.

Contact: For any queries regarding this e-voucher, please contact customer services at customerservices@highgrovegardens.com.